Job Details

Salary

£30,000

£0

Job type

Permanent

Location

Morley

About the Company

Job Description

Job Title_ Assistant Events Team Mnager - Office based.  Wellington House_ Morley, Leeds Salary_ up to £30,000 per annum, plus quartely bonus insentive.  Working Hours_ Monday to Friday, Flexible between 8am – 6pm (40 hours a week) Parking_ Free On-site parking Job Responsibilities_ Support the Central Events Desk Manager in ensuring the Central Events team follow company standard enquiry handling procedures on every new enquiry   Have an outstanding up-to-date knowledge of hotel products and services as well as successfully developing the Central Events team product knowledge   Audit and take positive action to ensure the team’s adherence to Protel, IDeaS, Delphi System (ASEM) and any relevant brand systems   Commit to pricing strategies set by the Regional Revenue Managers, and ensure these are followed and implemented across the department   Ensure the wider team are in the first instance, pro-actively attempting to secure denied business in other properties within the portfolio where possible   Organise site inspections/show rounds and ensure all information is available to the relevant hotel and recorded in Delphi (ASEM) system   Proactively support activity around account portfolio to stimulate and drive new enquiries   Ensure Central Events team are promoting all relevant sales and marketing activity across the group when interacting with clients   Build effective working relationships with on property colleagues, central commercial team members and customers alike  Undertake, investigate and resolve customer and third-party complaints and disputes, whilst providing a superior customer experience and fair outcome   Work with the Central Events Desk Manager in being a support and point of contact for wider team queries or questions   Assist in the induction and training of all new starters within the Central Events department whether office based or remote   Be the ‘Go To’ person daily for all initial team member queries   When required, support the Central Events Desk Manager in producing and managing ad-hoc changes to monthly rota to ensure all necessary departmental functions are successfully serviced   Undertake a systematic approach to maximising the efficiency of central inbox management to ensure each team member has an appropriate workload   Ensure the Central Events team achieve the minimum company and BVA BDRC industry standards for all Test Calls/Emails/RFP’s   Identify and communicate sales leads to the Business Development team   Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently   Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events   Demonstrate outstanding sales skills throughout all customer interactions and correspondence   Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently  Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events  Demonstrate outstanding sales skills throughout all customer interactions and correspondence  Training Development_ Undertake any necessary training and development requests  To actively contribute towards your Personal Performance Plan  To attend any training sessions as advised by your HOD  Be willing to travel to differing locations and hotels for training or to undertake onsite product knowledge learning  Health & Safety_ Keep up to date with all relevant legislation via company online learning portal   Ensure that overall standards of cleanliness and hygiene are maintained at all times  To attend all legally required training courses where applicable

The role

The Candidate

Additional Information

Posted 2 weeks ago
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